Implementation and support

Start with a focused POC (proof of concept). Scale once you see it working.

Up to 3 months with part of your team, your real data and your ERP if you use one. With clear phases, owners on each side and support from day one.

The POC

Try it in your real operation. Low risk, with an end date.

A small group

You start with a few reps and their managers, for example 4 to 10, on your real routes.

Up to 3 months

A set maximum and no long commitments. At the close, you decide whether to scale.

Success criteria from day one

At kickoff we agree on what has to happen for it to count as validated: orders, invoices, collections and team adoption.

Closing report

What was validated, what's missing and the plan to bring the rest of your team on in stages.

Two ways to start

With or without your ERP. You choose how to start.

Without integration

Self-managed operation

Samply runs on its own: we load your customers, products and prices from files and your team starts selling.

FromUSD 999Implementation, data loading and training · one-time fee
+ USD 499 / monthduring the POC
  • Rep app, telesales or both
  • Commercial intelligence and reports for managers
  • Support throughout the POC
With integration

Integrated with your ERP

Customers, products, prices and stock come from your ERP, and orders flow back automatically, with no double entry.

FromUSD 3,999Implementation, integration, data loading and training · one-time fee
+ USD 999 / monthduring the POC
  • Everything in the self-managed operation
  • Stock, customer accounts and invoicing in real time
  • With your ERP: native Odoo, SAP, local ERPs or API

Net prices in USD, subject to local taxes. Scope and number of users are defined together. AI on WhatsApp and B2B eCommerce can be added as extra modules. Once the POC is validated, you move to production at the platform's per-user price: simulate your price.

How we implement

Step by step, with clear owners on each side.

4 to 6 weeksto your POC in the field, without integration
8 to 12 weeksto your POC in the field, with ERP integration
  1. 1
    Week 1

    Kickoff and discovery

    Samply: we map how you sell, deliver and collect, and define the scope and success criteria.

    Your team: names a sponsor and an owner per area: sales, logistics and admin.

  2. 2
    Weeks 2 and 3

    Setup and data

    Samply: we set up users, routes, prices, promotions and commercial rules.

    Your team: shares customers, products and price lists, or access to your ERP.

  3. 3
    If you integrate · weeks 3 to 6

    ERP integration

    Samply: we connect your ERP in a test environment and validate the full cycle, from order to invoice.

    Your team: provides access and answers questions about the ERP data.

  4. 4
    Before go-live

    Training and testing

    Samply: we train by role, with exercises on your data: reps, supervisors, warehouse and admin.

    Your team: tests each cycle in the test environment and gives the go-ahead to launch.

  5. 5
    In the field

    POC in the field

    Samply: intensive support in the first days, with a daily review of the indicators.

    Your team: runs the operation with the POC reps and reports what it finds.

  6. 6
    At the close

    Results and scale-up

    Samply: we present the results report and the plan to bring the rest of the team on, in stages.

    Your team: decides whether to scale and which routes come next.

Indicative timelines: they depend mostly on the data, access and test users on your side. What speeds up an implementation most is clean master data and an owner who can decide quickly.

Integration

Your ERP, connected at three levels. Start with the one you need.

Level 1

Sell and invoice

  • Customers, products and price lists
  • Users and reps
  • Orders, invoices and credit notes
Level 2

Sell and deliver

  • Everything in Sell and invoice
  • Delivery routes
  • Stock and inventory movements
Level 3

Full cycle

  • Everything in Sell and deliver
  • Collections and deposits
  • Customer accounts and settlement
Odoo · native integrationSAPLocal ERPsOpen API

What we need from your team

  • A sponsor who can make decisions
  • A data owner: customers, products and prices
  • Reps and users for testing
  • Access to your ERP's test environment, if you integrate
  • Android or iOS phones for the field team
Integrations

More than 50 integrations. With or without your ERP.

Samply connects to the ERP you already use, with no double data entry and without replacing it. If you don't use an ERP, Samply invoices for you.

Odoo Gold PartnerNative integration
SAP
SAP Business One
OracleOracle JD EdwardsOracle NetSuite
Microsoft Dynamics 365
Salesforce
TOTVS
Infor
Sage
Softland
Tango Gestión
Flexxus
Calipso
And many moreLocal ERPs in each country

We integrate with any ERP through our documented public API.How we integrate

E-invoicing in 12 countries

If you don't use an ERP, Samply issues each country's e-invoice and validates it with the tax authority.

Support and SLA

Support that stays with you. Most intense when you need it most.

At the start · included

For the first 3 months, we stay close

Month 124/7 hypercareEvery day, around the clock, while your team gets started.
Months 2 and 312x5 supportMonday to Friday, 12 hours a day.
From month 4

You choose your support level

Three levels with different coverage and a different monthly cost. Each includes a number of tickets per month, and you can add packs of extra hours.

Level 1$$$

Business hours

8x5Monday to Friday, 8 hours a day

The one that works best for most of our customers.

Level 2$$$

Long shifts

12x5Monday to Friday, 12 hours a day

For operations with extended shifts.

Level 3$$$

Non-stop

24x7Every day, around the clock

For operations that can't stop.

More coverage, more tickets included and a higher monthly cost. We share each level's price in the proposal, based on your operation.

99,53%platform availabilityOn AWS, deployed across multiple zones
≤ 60 minfor first response and diagnosisIf you can't sell, deliver or invoice, it goes first
1 portalfor tickets, with priority and statusEvery request for help is logged

What support includes

  • Incident resolution
  • Functional help and targeted training
  • Platform updates, at no cost
  • Platform backups

What's quoted separately

  • New custom developments. If they serve other customers, Samply can co-fund them.
  • Integrations with new systems
  • On-site training
For your IT team

Technical documentation, on request.

We email it to you, with everything your IT team needs to evaluate Samply.

  • Architecture, security and backups
  • API and integration with SAP, Odoo and other ERPs
  • E-invoicing by country
  • Offline mode and devices
Already have access? See the technical documentation
FAQ

What people ask us about implementation.

What happens when the POC ends?

We review the closing report together. If it was validated, you move to production at the platform's per-user price and bring the rest of the team on in stages. If not, we re-plan or close it, with no long commitments.

Can I start without integrating my ERP?

Yes. You can start with the self-managed operation and add the integration later, once you've validated the model.

Who trains my team?

Our implementation team, by role: reps, supervisors, warehouse and admin. Remotely, and on site when the operation calls for it (quoted separately).

How do I request support?

Through the ticket portal: every request is logged with its priority and status. For urgent issues, you also have a direct line to the team.

Does support include new developments?

No. Support covers incidents and functional help. New developments are quoted separately, and if they serve other customers, Samply can co-fund them.

Where is my data?

In the AWS cloud, with platform backups. Architecture and security details are in the technical documentation, which we send on request.

20-minute demo

Sell more across every channel. Start with a demo.

We'll show you Samply with your channels, your team and the way you sell. No commitment.

Book a demo